Effective Date: 21/01/2026

Order Processing Time

All orders are processed within 1–3 business days after confirmation.

Orders are not processed on:

  • Sundays
  • Public holidays
  • National holidays

During high-demand periods, processing times may be slightly extended.

Shipping Time

Estimated delivery timelines:

  • Metro Cities: 3–5 business days
  • Non-Metro Areas: 4–8 business days
  • Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary due to logistics, weather conditions, or operational disruptions.

Shipping Charges

Shipping charges (if applicable) are calculated at checkout based on:

  • Delivery location
  • Order weight
  • Ongoing promotional offers

Free shipping may be available on selected products or above a certain order value.

Order Tracking

Once your order is dispatched, you will receive:

  • A confirmation email
  • Tracking details via SMS or email

Tracking information may take up to 24 hours to activate.

Delays in Shipping

While we aim to deliver within the estimated timeframe, delays may occur due to:

  • Courier partner issues
  • Incorrect shipping details provided by customer
  • Natural events or unforeseen circumstances

Kartzzy shall not be held liable for delays beyond reasonable control.

Incorrect Address

Customers are responsible for providing accurate shipping details.

If an incorrect address is provided:

  • Additional reshipping charges may apply
  • Delays may occur

We are not responsible for orders delivered to incorrectly entered addresses.

Damaged or Lost Shipments

If your order arrives damaged:

  • Contact us within 48 hours of delivery
  • Provide clear photos and order number

If a shipment is confirmed lost by the courier partner, we will initiate a replacement or refund as per our Return & Refund Policy.

International Shipping (If Applicable)

Currently, we do not ship internationally.

If international shipping is enabled:

  • Customs duties and import taxes are the responsibility of the customer.

Contact Information

For shipping-related queries:

Email: support@kartzzy.com